WANAEXPLORE IT!

0-3 yrs

Infant & Toddler Centre FAQ's

This is my first experience of choosing care for my child –How do I know my child will have quality interactions and experiences?

 

At WanaExcel we know this is a big step for families and we acknowledge your fears and are happy to answer as many questions you may need answers for.  We adopt an Open Door Policy at all times and you are free to come and visit with your child at the Centre as often as you wish even after they are enrolled.  We are confident our experienced trained staff will make you and your child feel comfortable and excited about joining us.

 

Am I able to continue to breast feed my baby once they start care?

 

Yes, in fact we encourage it!  We have created a special place in our Exploration Centre for mothers who are breastfeeding to come and share this special time with their babies. Bottle fed babies also love to see their Mum during the day so feel free to join us.  We are happy to call you when your baby is hungry if you live or work within a close proximity.

 

Will my child get sick when they start care?

 

At WanaExcel we pride ourselves on maintaining a high level of hygiene to prevent the spread of infection with good hand washing practises and cleaning routines.  Your child may be exposed to common childhood illnesses earlier than school but often younger children cope with these and develop an early immunity as well.

 

What if my child gets sick or gets hurt during the day?

 

If a child becomes unwell during the day, we will care for them away from the other children and contact a caregiver to pick them up as soon as possible to avoid them having any more contact with other children to help prevent the spread of sickness.  If your child has been vomiting or had a diarrhoea bug, we ask that you keep them away for at least 12 hours from their last incident. All the staff at WanaExcel are competent and trained in First Aid to deal with minor injuries.  An Accident Register is kept of all treatments and injuries that occur and these are monitored so our Health and Safety Policy and Practices can be adjusted accordingly.

 

Can I change or increase my hours as necessary if my workload increases?

 

At WanaExcel we are here for you and will do our utmost to accommodate the needs of your family.  Please feel free to ask if we can be of any assistance and we will do our best to make it happen within our licensed child numbers and hours of operation.

 

• Your fees are charged on a weekly basis in advance for your booked hours and we ask that you maintain regular payments into our Bank Account using your child’s name in the reference box.
  
  

KIWIBANK:  WANAEXCEL LIMITED 38-9017-0153469-00

 

• Eftpos facilities are also available at the Centre Reception.
  
  
• Extra casual sessions/hours may be requested and will be charged accordingly if space is available.  At WanaExcel we are here for you and will do our utmost to accommodate the needs of your family.  Please feel free to ask if we can be of any assistance and we will do our best to make it happen within our licensed child numbers and hours of operation.
  
  
• As our staff ratios are at a premium and we have kept our group sizes small, we are unable to refund fees for absences during the school terms although you may transfer to another day within the same week if numbers allow.
  
  
• Public holidays will be charged for at the normal rate except for the Christmas, New Year closure.
  
  
• A bond of 1 week’s fees in advance is required to be paid prior to your child’s first day of attendance.  This is held in a separate account and will not show on your monthly statement.  It will be refunded during your child’s last week of attendance at the Centre.
  
  
• Notices, monthly accounts and other reminders will be on hand at Reception.